Model of operation
The operation model of the RUNT’s National Single Transit Registry revolves around a centralized transit and transport information system. This system operates with a collaboration scheme that depends on the information provided, online and in real-time, by multiple agencies, including the Ministry of Transport, Territorial Bodies, and Transit Organizations throughout the country.
The model’s main sources of information are natural and legal people and / or citizens, who register in the system, request a procedure or consult transit and transportation information directly in the RUNT system. Procedural request carried out by citizens are received through Traffic Organizations and Territorial Directions of the Ministry of Transport and are handled in the RUNT system.
The RUNT system manages information services by validating data provided by the Transit Agency or the Territorial Bodies, against information received from the originators of data referred to as: Other Actors. The system authorizes or rejects procedural requests and logs in modifications that result from a successful process.
The Other Actors are those citizens or entities that provide information to the RUNT system, such as: the National Registry of Civil Status, DIAN, DAS and Insurance companies, among others. These agencies are registered with RUNT, provide information to the system and use data for their own operation. Some of these actors, such as the Automotive Diagnostic Centers, the Driver Recognition Centers and the Automobile Education Centers, carry out procedures with RUNT.
The RUNT, in turn, supports its users through the Help Desk and receives requests, complaints and claims related to the system’s operation through its Contact Center.
RUNT’s operation model was built using current regulations and must function with service levels established by the Ministry of Transportation for the benefit of citizens, transit agencies, Territorial Bodies and other actors in the system.
The operation model’s last participant is the concession, which has as its main processes:
- Management of information services: Addressing the validation, authorization and registration requests made by users in the time offered, complying with established requirements and guaranteeing that information from concessioned registries is updated.
- Updating record database: Timely updating data required to virtually manage information through the use of the Integrity and Validation Criteria (CIV).
- Manage regulatory and contractual requirements: Receiving and communicating, promptly and correctly, to the mission processes the legal and contractual requirements to incorporate them into the technological infrastructure of the RUNT, which includes the administration, operation and maintenance of the system.
- It also manages the relationship with the client, provides support and services to the citizen through a Contact Center and a help desk for the Territorial Bodies, the Transit Organizations, the Ministry of Transport and the Other Actors.